theMediaman.com

Six full days later… (remember when Customer Support would apologize for you waiting over 24 hours?)

Dear Stephen,

Thank you for writing eBay in regard to stopping pop up of installing skype.

Please accept my apology for delay in response and inconvenience caused because of this.

I understand your concern and would like to assist you further. Stephen, please understand that, certain types of filtering software, when present on your computer, can interfere with certain eBay functions such as installing the eBay Toolbar.

Types of software that have been known to cause problems are:

- Spyware removal programs (such as Ad-Aware)
- Pop-up blockers (such as Pop-Up Stopper)
- “Ad busting” software that might be included with your firewall

These programs are important security tools, but we recommend you
*temporarily* disable them just long enough for you to successfully complete the eBay tasks you need to perform. Once finished, please re-enable this software immediately. This will ensure your computer is protected from pop-ups, ads, and spyware.

For more information on how to temporarily disable a particular software program, please consult the help files for that program.

It is my pleasure to assist you. Thank you for choosing eBay.

Sincerely,
Ashley Da.

eBay Customer Support

I admit, they’re doing better than Boston Pizza (who have still not returned a response). However, six days and all they did was give me instructions on how to click “Yes! Please install crap on my computer!”.

“I understand your concern and would like to assist you further. Stephen, please understand that, certain types of filtering software, when present on your computer, can interfere with certain eBay functions such as installing the eBay Toolbar…

…These programs are important security tools, but we recommend you
*temporarily* disable them just long enough for you to successfully complete the eBay tasks you need to perform”

I was unaware that I needed to install software in order to use eBay. I have never had to use an “eBay Toolbar” for any of the purchases I’ve made in the past, especially since the software that your site is trying to install is Skype, and has nothing to do with browsing eBay.

What I WANT is to work out a way to get rid of the IE “blip” and yellow bar at the top of my browser every time I view an item page, without installing a bunch of software that I do not want. Can that even be done on your site anymore?

-Stephen Clark